It’s common practice in the drop shipping industry to not maintain stock of all product variants. Restocking takes just a few days and this process is calculated in our fulfillment time. But there can be situations when your product is out of stock for a longer period of time. Usually, it’s because the manufacturer has low quantities of the product, they’re located further from us, or it has suddenly been discontinued.
In such cases there are a few things we can do if your product is out of stock.
1. We’ll get in touch with you and find out if you’re are willing to wait a few extra days.
2. In case of urgency, we’ll ask you would you consider switching to a similar model.
3. In extreme cases, we’ll suggest another solution for your particular situation.
In most out of stock cases, the situation can be resolved by waiting an extra day or switching to a similar color/model, etc. Make sure you’re following your store product updates closely – we notify you as soon as possible if an item/variant is discontinued.
Fulfillment: Standard fulfillment time is 2-9 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t fret, though!
Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 30 days you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to know that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think it wasn’t received, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it – Statedwear would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address.
In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”
If you’re unable to locate the package you will need to place a new manual order to have it reshipped. If you’d like to file a claim with the courier for reimbursement, Statedwear customer service can assist you in this process – however, be mindful that claims through USPS or FedEx can often take several weeks before being resolved or refunded.